Refund policy

 

Digital products refund and return policy

**Return and Refund Policy for Digital Products**

Thank you for choosing our digital products. Your satisfaction is our top priority. Please read the following policy carefully before making any purchase.

**1. Refund Policy:**

Due to the nature of digital products and the fact that they cannot be returned, we generally do not offer refunds once the purchase is made. We encourage you to thoroughly review the product details, specifications, and any available demos or previews before completing your purchase.

However, we understand that exceptional circumstances may arise, and we will assess refund requests on a case-by-case basis in accordance with the following conditions:

- **Product Defects:** If you encounter any technical issues or defects with the digital product that render it unusable, please contact our customer support team within [X] days of purchase. We will investigate the issue promptly and provide either a replacement or a refund, at our discretion, if the issue is deemed to be caused by the product itself.

- **Unauthorized Purchases:** If you believe that an unauthorized purchase has been made using your account, please notify us immediately. We will investigate the matter thoroughly and may issue a refund if the purchase is found to be unauthorized.

**2. Return Policy:**

As digital products cannot be physically returned, our return policy applies only to cases of product defects or unauthorized purchases, as outlined above in the Refund Policy section.

**3. Contact Us:**

If you have any questions or concerns regarding our Return and Refund Policy for digital products, please feel free to contact us at [Contact Information]. Our customer support team will be happy to assist you and address any issues you may have.

**4. Changes to the Policy:**

We reserve the right to modify or update this Return and Refund Policy for digital products at any time without prior notice. Any changes to the policy will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about our practices.

By completing a purchase of our digital products, you acknowledge that you have read, understood, and agreed to abide by the terms of this Return and Refund Policy

Physical products refund and return policy

**Return and Refund Policy for Physical Products*

Refunds and Exchanges

All items that are handmade and may vary in color, size, materials, and slight imperfections.  All sales are final.  No returns and exchanges will be accepted for custom or personalized orders. No exceptions. We will not issue refunds for any damages caused during shipping, delays, lost or stolen items. Insurance is available if requested.  If you would like your package insured please contact us. See shipping policy for more details.  Please make sure that you have read and understand our shop policies and the item description before completing your order. 

Unfortunately, we cannot accept returns or exchanges on sale items, gift cards, or digital downloads.

Care Instructions:

For resin or epoxy items                                                                                                                      Use glass cleaner or running water to clean.                                                                                          These items are not dishwasher safe.                                                                                                    Do not place in the microwave.                                                                                                                Hand wash only.                                                                                                                                        Do not soak in water or scrub roughly.                                                                                                    Do not expose to high temperatures for a long period of time.

                                                                                                                                                                                                      Apparel Care Instructions: Vinyl or Heat Transfers

Do not iron directly on your image                                                                                                          Turn shirt inside out                                                                                                                                  Cold water wash and air dry                                                                                                                    Do not bleach or dry clean                                                                                     

Upload Instructions/Add your personalization:                                      

Please be sure to send or upload any and all personalization information for your order. Type any words, phrases, names and or logo you would like on your item, as well as any other additional details for us in the " Add Your Personalization Box" If dates, names, or other information is missing, we will attempt to contact you. If no response is made within 24 hours, the order will be printed with the information that is available. Please check your spelling before sending as it is copied and pasted just as received. Some pictures are logos might be cut off on the rounded items because they are shaped to fit certain items. Please send us any high resolution pictures and or any logos( jpg, png, and svg) for the clearest images to be shown on your products.  The larger the file the better it will be used for printing. Snapchat and similar photos are not recommended because they appear to be grainy or faded when printed.  We do not edit the quality, brightness, or contrast of your photos in any way unless requested. Colors may vary due to variations on your computers, printers, monitors or mobile devices. If your digital design contains any silver/gold foil or glitter, its a digital effect only. There will not be any texture or actual gold foil nor glitter on your final product. Some items may require a proof to be approved prior to printing. Please check your email or spam folder within 48 hours to see your proof. For rush items, please check back within 24 hours.

Processing Time

Processing time is 7-10 business days. (weekend and holidays are not included in processing and shipping times) Please see processing times on each separate listing. Processing time is different from shipping time. Processing an order is the actual time it takes to complete an order. Shipping time is the amount of time your product takes to get to you once your item is shipped by your shipping carrier.

Copyright/Digital Downloads

We am not affiliated with any branded item. Although some of our products are comparable in some aspects to original name brands. We do not represent any of them to be original, nor do we represent that they are exact copies. Please keep in mind, many print shops will not print licensed characters. We recommend either printing from home or use the self-service printers at the print shop.  We do not claim ownership to any licensed characters or graphics and those items are not being sold. You are paying for our time and customizing services only. We will not provide a release form to have your items printed. No refund will be given if your print shop refuses to print your purchased file. Items purchased are for personal use and may not be resold, shared are altered. If you select a digital product, that means nothing will be physically mailed to you. You will receive an email with your file to download.

Thank you for your understanding and cooperation. We appreciate your business.